Find Answers To Your Questions Here
About Qwikkit
Are you Better Business Bureau BBB certified?
Yes, we are members in good standing of the Better Business Bureau.
What if I don’t want to measure or install?
If you need assistance measuring, ordering, or installing, you can buy the Qwikkit solution through our partnered contractors and distributors. We are happy to help you find a contractor or distributor to best serve you. Fill out the contact form below, call your local sales rep, or call customer service at 844-4-THE-KIT.
What is your contact information?
Payment Address
Dept. 415
PO Box 4458
Houston, TX 77210-4458
Physical Address
7350 Langfield Rd
Houston, TX 77092
Phone
281-607-4400
844-484-3548 (toll free)
Fax
281-607-4402
What makes Qwikkit different from other suppliers?
Qwikkit has the fastest, easiest, and most affordable cabinet makeover solution. Our production time is shorter than other suppliers. Our complete kit includes everything you need from one source, so it all works together. The kit includes new doors and drawer fronts, paint for your old boxes, hinges, pulls, and tools to simplify installation. Our easy, online ordering process prevents errors and makes it easy to get quotes, place orders, and check delivery status. We make you more efficient, make your life easier, and save you money.
Billing
What are your payment terms?
Qwikkit’s default payment terms are net 15 days. Payment discounts are not offered. If you need longer payment terms, please call customer service at 281-607-4400 or email billing@Qwikkit.com.
How do I change the email address for my invoice?
If you need to update your email address for invoicing, please email Billing@Qwikkit.com with the new email. We will happily get the email address updated. You may also call 281-607-4400.
How are invoices sent?
All invoices are sent electronically within 2-3 business days after your order ships. We do not mail invoices. You can pay invoices through the “Pay Now” link that is at the bottom of your invoice, or access the online pay portal at Qwikkit.com/payments.
What forms of payment do you accept?
We prefer ACH payments via our Payment Portal located at www.Qwikkit.com/payments. We accept Visa, Master Card, Discover and AMEX credit card payments with a 3.7% transaction convenience fee. If you have additional questions, please email billing@Qwikkit.com.
If paying by check, please send it to:
Cinch Kit LLC dba Qwikkit
Lockbox 594208
PO Box 644208
Dallas, TX 75264-4208
Is there a Quick Guide for using Qwikkit’s Payment Portal?
Qwikkit has partnered with HighRadius to power our Payment Portal and enable online payment of our invoices. The portal is located at www.Qwikkit.com/payments and via Pay Now buttons found on Qwikkit.com or on your emailed invoices. Download PDF instructions for using the portal.
Installation
How do I know where to place the pulls on my door?
Your kit will include a door pull locator to help you drill the holes for the pulls consistently and vertically.
How do I hide the holes from my current hinges?
We recommend using a good quality wood putty to fill the holes and then sanding over it to get a smooth paintable surface.
Do I need to sand my cabinets?
For our paint to stick well to your old cabinets, you need to sand the old cabinets until they are dull in appearance, not shiny. We recommend sanding with an electric, vibrating sander or a sanding block (included).
What kind of paintbrush do I need?
We recommend a general purpose, 1-1/2″, angle sash paint brush.
What tools does an installer need?
An installer needs sandpaper, drop cloth for painting, paint brush, electric drill, 1/16″ and 3/16″ drill bits, a hammer, and a Phillips screwdriver. An electric vibrating sander is helpful but not required.
What skills does an installer need?
An installer needs to be able to sand the old cabinet boxes until they are dull, paint the old boxes, use a hammer to gently tap the hinges into the new doors, and use an electric drill / screwdriver to install the new doors.
How have you made installation easy?
Since Qwikkit was founded in 2017, we have renovated more than 150,000 kitchens, and we continually work to make things easier for our customers. We kit all the items required for each apartment, eliminating the need to sort and distribute parts. We supply locator jigs that align the doors without time-consuming adjustments. On shaker doors, we pre-drill for hinges and for drawer front pulls. On slab doors we pre-drill for hinges and if you tell us if the door is upper or lower and hinged on the right or the left, we will pre-drill doors for pulls, too. We offer installation instructions and videos (see Library tab). We provide all the needed hardware and fasteners, provide detailed destination information on the part labels, and package for easy product delivery to the apartment.
Ordering
Do you sell accessories like hinges or pulls if I don’t buy a kit?
Yes, for accessory only orders please contact Customer Service. You can email them at customerservice@Qwikkit.com.
What if I need extra accessories?
You can add extra accessories to your shopping cart as you place your order. Our suggested quantity can be changed on each item, and unsuggested items can be added.
How do I add or change my acknowledgement email address or phone number for texts?
Download PDF instructions to update the email address on file for acknowledgement emails.
Can Qwikkit handle large orders?
Yes, our scalable manufacturing process allows for us to easily meet customer demands. We are a high volume operation. Please contact customer service or your sales rep to discuss your specific needs.
How do I create an account?
Please contact customer service at 844-4-THE-KIT. You will then be assigned a sales representative who will guide you through the process.
How does your pricing work?
Qwikkit offers very competitive pricing. Please contact your sales representative for details. If you don’t have a sales representative, please contact customer service at 844-4-THE-KIT.
Is there a minimum purchase required?
Qwikkit does not have any minimum order. We accept orders for one door, one apartment, one home, or an entire community.
Problem Resolution
I am unhappy with my kit. What do I do?
Please contact customer service. Pictures of your concerns will help us to resolve the situation.
What if my measurements were wrong?
If there’s an ordering error, you won’t have to wait long for your replacements. Orders with 10 or fewer parts are shipped within one business day and often the same day you order them. All of our products are custom made and, unfortunately, cannot be returned or exchanged. You will need to reorder your items with the correct measurements.
My package tracking says delivered, but I did not receive it. What do I do?
Contact Customer Service immediately to begin a trace on the package. Email CustomerService@Qwikkit.com
What is the policy on order changes, cancellations, and returns?
Orders can be changed or cancelled before they have been sent to the factory for production. To make changes go to your order history on our website and click on the apartment you wish to edit. If we haven’t started building your order, you will be able to choose modify apartment or cancel apartment. Note: any apartment order you modify will be reset to an unordered status. You must put it into the shopping cart and reorder it before Qwikkit will build and ship your materials. After we have started to build your order, these options will be greyed out. Once we have begun to manufacture your custom-sized doors, these items can’t be changed, cancelled, or returned. Accessory items like hinges and pulls can be returned for credit if you pay the return freight.
I have a missing or damaged item. What do I do?
If you have an item missing or damaged, please email the “No Charge” parts order form to CustomerService@Qwikkit.com. A Customer Support Specialist will research the issue and send a replacement. All claims must be made within 30 days of receiving the product. Please make sure to take pictures of all damaged items and the boxes they arrived in. It is helpful to include the label of the door in pictures when you can. If any accessories are missing, look for a long white box that may be hiding under your doors depending on which way the box was opened. The label on this carton will say “Accessories Inside”.
Do you offer a warranty?
Yes! Qwikkit is proud of our products, and we stand behind them. Every kit comes with our 3-Way Warranty. If you are unsatisfied within 30 days of installation, we refund your purchase price. If a product fails in normal use within six years of purchase, we send a free replacement. If a hinge or piece of hardware ever fails, we send a free replacement. DuraBuild™ also carries a lifetime warranty against door and drawer delamination. DuraFuse™ covers delamination within its 6-year product warranty. See the DuraBuild warranty and the DuraFuse warranty for details.
Products / Doors
How do you clean the doors?
Qwikkit doors are tough and need minimal care. If they get dirty, wipe them off with a cloth dampened with soapy water. DO NOT use all-purpose cleaners (Formula 409, Fantastic, Mr. Clean, etc.) or industrial cleaners (Goof Off, citrus based degreasers, etc.) as these contain solvents that can damage the finish.
I don’t want my doors drilled for hinges. What do I do?
Order decorative panels instead of doors.
Do you offer custom colors?
Qwikkit makes paintable doors that are primed and ready for your custom color. Select the color “Paint Ready” on our ordering portal. These doors can be painted with most types of paint, in any color you like. You can use a brush or spray them.
Do you drill doors for pulls?
On slab doors only, we can drill your doors for pulls. You need to tell us whether the doors are uppers or lowers, and which side the hinges are on. On shaker doors, we can’t drill for pulls, but we do provide locators to make it easy for you to install the pulls, level and straight.
Do you drill drawer fronts for pulls?
We drill all drawer fronts for pulls, if your apartment community is set up to suggest pulls in your kits. If you would like to order drawer fronts that are not predrilled, order false fronts instead or select “no pulls” in your apartment community setup.
What side of the door will the hinge holes be on?
Hinge holes are on the height side of the door, or the width of a hamper front.
Are your products green?
Our wood products are recycled. They are made from the shavings and sawdust produced when trees are converted to framing lumber like 2×4’s. They are very green.
What are your Slab doors made of?
Our DuraBuild Slab doors are 3/4 inch thick and one piece. The core is a composite real wood panel with 100% pre-consumer recycled content, Eco-Certified by the Composite Panel Association. The front and back are covered in a wood print or solid color surface. That surface is either a melamine laminate bonded to the core by thermofusion, or a waterproof film bonded with heat and water resistant glues that do not reactivate at high temperatures. All edges are covered and bonded with the same glues. Because the front and back use identical materials, the doors are balanced and resist warping. They are unaffected by 212 degrees Fahrenheit for 4 hours. We offer a lifetime warranty against delamination.
What are your Shaker doors made of?
Our DuraBuild Shaker doors are industry standard, furniture-grade MDF wrapped in a high-tech film laminate. We laminate with a PUR glue that heat can’t melt. Our products will never fall apart because they are in a hot environment. Our doors match perfectly and have the same materials on front and back, so they are very unlikely to warp. We offer a lifetime warranty against delamination.
What are your DuraFuse doors made of?
Our DuraFuse doors are furniture-grade MDF with a durable film fused to it by heat and pressure. The result is a smooth, sealed surface with no exposed edges. Every door arrives prefinished, so there is no painting or finishing on site. Doors are made in a controlled, multi-step process, so colors and finishes match across every order and reorders match what is already installed. DuraFuse covers delamination within its 6-year product warranty.
Products / Hinges
How do I control where the hinge holes are drilled?
We call the distance from the center of the hinge hole to the edge of the door the “hinge offset”. When you are ordering a door, you can change this distance for any door in the “advanced options” section of entering that part. Our hinge holes are always consistently spaced the same distance from the top of the door and the bottom of the door.
How many hinges do I need to order?
Our system will determine the correct number of hinges based on the details of your order.
What hinge overlays do you offer?
We offer 1/2″, 3/4″ 1″, 1-1/4″ and 1-3/8″ hinge overlays for frame cabinets and 1/2″ overlay for frameless cabinets. Not all overlays are available with both standard close and soft close.
Are your hinges adjustable?
All of our hinges can be adjusted up and down, right and left, and in and out (6-way). If you use the hinge locator that we provide in our kit, very little adjustment is required.
Do the hinges in your kits work with all cabinet boxes?
Yes, our hinges are usable with almost all types of cabinet boxes whether framed or frameless. If your circumstances are unusual, please email a photo to CustomerService@Qwikkit.com
Do you drill hinge holes?
Hinge hole boring is included in the price of the door. If you need a door without holes, please order a “decorative panel”, and no holes will be drilled.
What kind of hinges do you sell?
We sell hidden, European-style, self-closing hinges. You can’t see them when the cabinet doors are closed. We have hinges for cabinets with wooden face frames and for frameless cabinets. The hinges fit snugly into holes that we drill in the back of the cabinet doors, and you tap them in with a hammer. The other side of the hinge screws to the cabinet. We provide a locator so you know just where to drill the pilot hole to screw in the hinge. We offer most common overlay sizes with a choice of regular, self closing hinges or soft close hinges that provide a quiet, smooth close. Our hinges have a lifetime guarantee. If you ever have a problem, we will provide a free replacement.
Products / Paint
If I need more paint, can I just run to my local paint store for more?
We will provide you with the paint formulas to buy additional paint, however, we cannot guarantee that the paint will match exactly. Each paint mixer is calibrated differently. We recommend you buy paint directly from us.
Tell me about your paint
Qwikkit provides a high-performance, latex (water based) paint with a satin finish. It sticks to all kinds of surfaces, including metal, old oil-based paint, and plastic. It’s so tough that it’s designed for interior or exterior use and guaranteed against fading. It’s easy to clean up, doesn’t smell too bad, and can be disposed of in a landfill. We tested many different paint types and formulations before we selected this paint as the best product for cabinet makeovers.
Products / Samples
How long does it take to get a sample?
Samples ship in 5 to 8 business days, the same as our kits.
How much do samples cost?
Samples are free. Request one on our sample request page, or ask your sales rep. You can also call customer service at 844-4-THE-KIT.
Products / Packaging
How do I change my email for shipping notifications?
Download PDF instructions on how to change email for shipping notifications.
Can I request overnight delivery?
Yes. Because the average weight of a kit is 130 pounds, air freight for a full kit typically costs around $600. All overnight requests must be submitted by noon on the scheduled shipping date. You will be sent an authorization form to approve the cost. We do not offer Priority Overnight Delivery.
How do you label items and cartons?
Qwikkit labels parts so it’s easy to know where they go. The cartons are labeled with their destination apartment number, and the individual parts are labeled as well. Each item is labeled with the order line item. That means that if you measure your doors in order around the apartment, you can easily lay them out in the same order when you receive them. We also offer you the opportunity to enter whatever information you want about each part, which will print on that part’s label. You can get parts labeled “above fridge” or “below sink”. This helps to make it easy to figure out what part goes where in an apartment.
How can I track an order?
On your online portal, you can see the status of an order change from “in queue” to “manufacturing”, “complete”, “shipped” and “delivered”. We ship via FedEx outside Houston and via dropoff delivery service in Houston. If your order ships FedEx, we send an email with tracking information and make tracking information available on your portal. Occasionally a tracking number does not transfer to the portal. If you do not see a tracking number, please email customerservice@Qwikkit.com for assistance. When you set up an apartment community, you can also sign up for notifications of order completion, shipment, and delivery, by email or text.
How are orders packaged?
Qwikkit packages all the items ordered for each apartment into one kit, so you won’t spend time sorting parts going to different apartments. Kits include custom-sized doors and drawer fronts, hinges, pulls, paint, and other items ordered. For each apartment, you’ll receive a Qwikkit made up of approximately five boxes. The boxes will be labeled, “Apartment 1412, carton 1 of 5.” The carton with your hinges and pulls is labeled “Accessories Inside”. We don’t charge for cartons and pallets, like other suppliers!
How much does shipping cost?
Shipping costs vary with destination, order size, and other factors. Your shipping cost will be shown on a downloadable quote. The fee includes our time and materials for packaging.
How long will it take to receive my order?
Orders ship in 5 to 8 business days. Shipping time to your location depends on your distance from Houston, TX. Most packages should be delivered within 3 shipping days.