Privacy Policy

Effective Date: June 9, 2026

Cinch Kit, LLC DBA Qwikkit ("Qwikkit," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our websites, use our mobile applications, access our services, or otherwise interact with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Information You Provide

• Name
• Email address
• Phone number
• Company name
• Property, project, or location information
• Billing and payment-related information
• Documents and files uploaded to our services
• Photos and images uploaded to our services
• Voice recordings and audio submissions
• Customer support communications
• Account credentials and authentication information

Information Collected Automatically

• IP address
• Device identifiers
• Browser type
• Operating system
• Mobile device information
• Application usage data
• Crash reports and diagnostics
• Session activity and interaction data
• Approximate or precise location data when authorized by the user
• Information Generated Through Service Use

Our systems may generate records relating to orders, measurements, project data, communications, support requests, AI interactions, and other information necessary to provide our services.

2. How We Use Information

We use information we collect to:

• Provide and maintain our services
• Create and manage user accounts
• Authenticate users using email-based one-time passcodes (OTP)
• Process orders and customer requests
• Create project records, measurements, quotes, and order documentation
• Provide customer support
• Improve our products and services
• Develop new features and functionality
• Analyze usage trends and system performance
• Detect, investigate, and prevent fraud or security incidents
• Send service-related communications
• Send marketing communications where permitted by law
• Comply with legal obligations
• Support AI-powered features and functionality
• Create project records, measurements, quotes, and order documentation 

3. AI-Powered Features

Some Qwikkit services utilize artificial intelligence and machine learning technologies.

Information submitted through our services, including text, documents, images, photographs, voice recordings, measurements, and other content, may be processed by artificial intelligence systems to provide requested functionality, improve user experiences, automate workflows, generate responses, and support business operations.

We may utilize services provided by third-party AI providers, including OpenAI and Microsoft Azure OpenAI, to process information necessary to deliver requested features. 

Information submitted through AI-powered features is processed solely to provide the requested functionality and related business operations. Qwikkit does not use customer-submitted content to train public artificial intelligence models unless specifically disclosed to users.

Where applicable, information processed through third-party AI providers is handled in accordance with contractual data protection obligations and applicable laws.

Users should avoid submitting information that is unnecessary for the requested service.

4. Mobile Application Permissions

Our mobile applications may request access to certain device features, including:

Camera

Used to capture photos, measurements, project documentation, product information, or other content intentionally submitted through the application.

Microphone

Used for voice-enabled features, voice commands, voice recordings, and AI-assisted interactions initiated by the user.

Photo Library

Used to upload or select existing images and files.

Location Services

Used only when necessary to identify project locations, validate measurements, support field operations, provide location-based functionality requested by the user, or improve the accuracy of services associated with a specific property or project.

Push Notifications

Used to deliver service alerts, updates, reminders, and other application-related communications.

You may control these permissions through your device settings.

5. Cookies and Similar Technologies

We use cookies, analytics technologies, and similar tools to operate our websites and improve user experience.

These technologies may collect information regarding website usage, device characteristics, browsing behavior, and interactions with our services.

For additional information, please refer to our Cookie Policy.

6. Third-Party Service Providers

We may share information with trusted service providers that help us operate our business and provide services, including:

• Microsoft Azure
• OpenAI
• Microsoft Azure OpenAI
• Salesforce
• Microsoft Business Central
• FedEx
• Google Maps
• EBizCharge
• TaxJar
• Smarty
• Google Analytics
• Firebase
• Microsoft Application Insights

These providers may process information on our behalf in accordance with contractual obligations and applicable laws.

We do not sell personal information to third parties.

7. Marketing Communications

We may send promotional emails, newsletters, product announcements, and other marketing communications.

You may opt out of marketing communications at any time by using the unsubscribe link included in such communications or by contacting us directly.

Service-related communications may still be sent when necessary to provide our services.

8. Data Storage and Security

Information is stored and processed within the United States using cloud infrastructure operated primarily through Microsoft Azure.

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No method of transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain information for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Improve products and services

Retention periods vary depending on the type of information collected, the purpose for which it was collected, legal requirements, contractual obligations, and legitimate business needs.

10. Account Deletion

Users may request deletion of their accounts and associated personal information by:

• Using account management features available within the application, where available; or
• Contacting us at customerservice@qwikkit.com.

Upon receipt of a verified deletion request, we will take reasonable steps to delete or de-identify applicable personal information within a commercially reasonable timeframe.

Certain information may be retained where required for:

• Legal compliance
• Tax and accounting requirements
• Fraud prevention and security purposes
• Contractual obligations
• Order history and business record retention requirements
• Dispute resolution and enforcement of agreements

If complete deletion is not possible due to legal or operational requirements, retained information will remain protected in accordance with this Privacy Policy.

11. Children's Privacy

Our services are intended solely for business and professional use and are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from individuals under 18 years of age.

12. Privacy Rights

Residents of certain states and jurisdictions may have privacy rights regarding their personal information, including the right to:

• Request access to personal information we maintain about them
• Request correction of inaccurate information
• Request deletion of personal information, subject to applicable exceptions
• Request information regarding categories of personal information collected, used, or disclosed
• Appeal certain privacy-related decisions where permitted by law
• California residents may also have additional rights under applicable California privacy laws.

Privacy requests may be submitted to: customerservice@qwikkit.com

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be posted on this page with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Cinch Kit, LLC DBA Qwikkit
7350 Langfield Rd
Houston, TX 77092

Email: customerservice@qwikkit.com